“I wanted to write you a short note to say thanks. When we first started talking several months ago about expanding our store, I frankly did not know if we could afford you. As I look back, I now realize that we could not afford to have done the project without you. I greatly appreciate your willingness to bring your creativity to bear, even on the budgeting and cost aspects of this undertaking. I really felt that you were partnering with us and not just trying to sell us something to make a commission.
The store looks great and our customers are overwhelmed and amazed at the changes. We have had nothing but positive comments. From my perspective, customer traffic flows much better with the layout of the store, and the sales seem to reflect that. We had a 37% sales increase in the month of June. We would love to see that trend continue, and I believe it will.
The System 5000 fixturing has made an enormous difference. Customers can find products much more easliy, and we have so many more display options since the shelf heights can be adjusted. We plan to use more of these fixtures in the kids department in the future.
Again, thanks for your input in the process from beginning to end, and for pushing us to consider new ideas. The black paint on the shelves was a stroke genius, and our store in Miami is repainting all their shelves as we speak. If there is anything I can do to assist you in the future, or to recommend your services to anyone, feel free to give me a call."
David Almack, General Manager
CLC Bookcenter, Philadelphia, PA